// Returns & RMA

Start Your Return

Warranty repair or an unused product coming back — this page gets you an RMA number. Fill out the form below and your FEN number arrives by email with shipping instructions.

Takes about two minutes Shipping back covered on repairs 30-day returns on unused products · restocking fee applies after day 7

Send It To

Feniex Industries
Attn: Returns
6320 E Stassney Ln
Building 1 – Suite 175
Austin, TX 78744

Write your FEN number visibly on the box, pack the unit securely, and use a trackable shipping method. You pay shipping to Austin — we ship your repaired product back to you for free.

Fill Out the Form

One form covers both lanes — tell us what’s coming back and why.
Get Your FEN Number

Your RMA number (it starts with “FEN”) arrives by email with shipping instructions.
Ship It to Austin

Write the FEN number on the box and send the unit to the address above.

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EVE · FENIEX INTELLIGENCE

EVE

Eve is trained on all aspects of Feniex — from products and installation to processes and support. Ask her anything. She’s here to help.