Feniex Support

We’re here to help.

Welcome to Feniex Support.

Have questions? See if we can give you some answers with the information below.

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Ordering

It takes 1-2 business days to input your order. You will receive an email once your order is placed online and another email with a sales order confirming the order 48 hours after submission. The sales order will list the ship date. If an expedite is needed, please contact us by calling our support line or email us at [email protected].

We attempt to process and build your order as quickly as possible. To change or cancel an order call 1.800.615.8350 between 9 a.m. to 6 p.m. or email [email protected].

Yes, you will. When your package is scanned by our shipping provider, you will receive an email with tracking information for your order. You will also receive an invoice with tracking information to your email at the end of the shipment day.

We have several dealers throughout the United States and worldwide. For assistance locating a dealer near you, please let us know your city, state, and zip code through our contact us form.

Warranty

We engineer and manufacture our product out of Austin, TX. We warranty all our LED products for 5 years after the date of purchase. All speakers, sirens, flashers, and controllers are warrantied for 2 years.

To return a product under warranty for repair, please submit a RMA. A RMA number will be generated and emailed to you. Indicate the number on the package and ship back to our facility at 6320 E. Stassney Building 1 Austin, TX 78744. Once received, you will receive email notifications upon each stage of the product’s repair or replacement. Tracking information will be emailed upon shipment. We cover shipping charges on the return shipment.

Dealers

To apply to become a Feniex dealer, fill out the dealer application here. Once submitted, our onboarding manager will contact you with the terms of distributorship.

Returns

To submit an RMA to send in the unit for repair, please click on the following link: Feniex RMA

 

Once you are directed to the page, please create an account with a username and a password if you do not already have an account. If you previously registered for an account, please click the login in tab and fill out the username and password. Once you have logged in, please fill out the RMA form. You will be issued an RMA number starting with ""FEN."" When returning the defective unit, please write the RMA number on a visible location on the box.

 

Please send the defective unit to:
Feniex Industries
Attn: Returns
6320 E Stassney Ln
Building 1
Austin, TX 78744

If you have any other questions, please feel free to contact our Tech team via email [email protected] or phone 1-800-615-8350

Feniex Industries offers a 30-day return policy on new, unused products. If products are returned within a 7-day window, Feniex waives the minimum 20% restocking fee. If the product is returned after 7 days, then the customer will be subject to a minimum 20% restocking fee pulled from the return credit. Customers may return unused products purchased within the last (30) days by sending them back to Feniex Industries at the address below. Original packing slips must be included in order to process your return request. Package the item(s) to be returned in the original Feniex packaging. Returns are at the customer's expense. Once we receive your package, we will promptly issue an exchange in accordance with this policy. We recommended insuring your package and sending it via a trackable method of your choice.

Feniex Industries warranties our products to be free of manufacturing defects. To learn more and request a Return Merchandise Authorization, please read our warranty information.

Tech Support

Yes, you can customize the colors on each product to your specifications using our Build-A-Bar. However, if the color you are seeking is not listed as an option, please contact [email protected] with the product name, quantity and color needed. Our customer support team will review your request with our manufacturing department to see if your request can be built.

To locate a dealer online, please click here. If you are looking for a local dealer, please contact [email protected] or call 1.800.615.8350. Our customer support team can send you information on the dealers closest to you.

Office Address

Feniex Industries

6320 E. Stassney Ln

Austin, Texas 78734

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