Feniex Warranty Terms & Agreement — 10-Year Coverage with Quantum Full

Feniex Industries, Inc. ("Feniex") warrants to the original purchaser that each Feniex product shall be free from defects in material and workmanship for the warranty period applicable to that product as set forth in this statement. Every Feniex product is designed, engineered, and built in Austin, Texas, and this warranty reflects our commitment to standing behind that work for the full life of the coverage period.

Warranty coverage is included with your purchase at no extra cost — there is nothing to register, nothing to activate, and nothing to renew — and coverage begins on the date of purchase by the original purchaser, not the date of manufacture, so time a product spends in dealer or distributor inventory never counts against the customer. This warranty is extended to the first purchaser (intended user) of the product, and proof of purchase together with the product warranty label is required to obtain service under it.

Merchandise returned under warranty shall be subject to factory inspection at our Austin, Texas facility, and any product verified to contain a defect in material or workmanship will be repaired or replaced, at the option of Feniex Industries, using genuine Feniex components and workmanship held to the same standard as original production. Repair or replacement is the exclusive remedy under this warranty. Customer negligence will void the warranty.

Feniex builds its products to be installed once, wired correctly, and then worked hard for years without a second thought, and this document is written the same way — plain terms, clear coverage periods, and a repair process designed to get equipment back on the vehicle instead of sitting in a queue. The specific coverage periods, covered products, exclusions, and claim procedures that govern this warranty are set forth in the sections that follow, and together they constitute the entire warranty agreement between Feniex Industries and the original purchaser.

The following products are covered by the Feniex 10-Year Warranty: every Quantum Series product purchased at the Full unlock level — lightbars (44″, 49″, 60″), mini lightbars (12″, 18″, 27″), stick lights and arrow boards, and interior, pillar and spoiler bars. Rocker panels are not part of the 10-year program: every Feniex rocker panel — Fusion Series and Quantum Series alike, at any unlock level, Full included — carries the 2-Year Warranty (Section 4). The Full unlock level is the Quantum flagship selection: every one of the five colors live in every module, nothing left locked. These are the lightbars specified for front-line emergency, utility, and fleet vehicles where dependable performance over the full service life of the vehicle is not optional, and the 10-year program exists because they are engineered, tested, and manufactured to outlast the vehicles they are installed on.

The unlock level is part of the product's configuration at purchase: a Quantum product purchased at the Full unlock level carries this 10-year coverage from its date of purchase, and a Quantum product purchased at the Dual or Tri unlock level carries the standard 5-Year Warranty (Section 3). Coverage applies to Full-unlock purchases made on or after the effective date of this revision; no action, registration, or enrollment is required to receive it.

Electronic circuit board assemblies (PCBAs) are covered by the 10-year warranty. All remaining components of these products are covered by the standard Feniex 5-Year Warranty (Section 3). Gradual lumen depreciation and color shift resulting from normal LED aging are inherent characteristics of LED technology and are not defects in material or workmanship. A unit submitted for service is evaluated as a whole at the Feniex factory: each component found defective in material or workmanship is repaired or replaced under whichever coverage period applies to it, so the customer files one claim, ships one unit, and receives one repaired product back.

For purposes of this section, a defect in material or workmanship means a failure of the product to perform its intended function under normal installation and operating conditions — a light engine that stops producing output, a module that stops answering its controller, a board that fails under rated voltage. It does not mean damage inflicted on the product from outside, which is addressed in Section 5. The Quantum platform is designed as an integrated family — every form factor built on the same five-color modules, programmed by the same software, and built on the same production line in Austin — and the 10-year program covers a Full-unlock product the same way whether it is installed alone or as part of a full SYNQ-controlled build.

The following Feniex products are warranted to be free from defects in material and workmanship for five (5) years from the date of purchase: every Fusion Series product — lightbars, stick lights, surface mounts, interior lightbars, work lights, and the Fusion T3 — every Quantum Series product purchased at the Dual or Tri unlock level; every Q Series lighthead — surface mounts, compact stick lights, dash and deck lights, and mirror mounts — the SYNQ controllers — SYNQ-R, SYNQ-S, and SYNQ-H — the Cannon hideaways — Cannon-S and Quad Cannon — and the Q3 lightheads, including the Quad Q3. Rocker panels are the one exception within these lines: every Fusion Series and Quantum Series rocker panel carries the 2-Year Warranty (Section 4) at every unlock level. Five years of coverage on these lines reflects the same design philosophy as the flagship program: solid-state lighting built with quality components should serve a full vehicle deployment cycle without failure.

The 5-year coverage does not extend to plastic or polycarbonate components damaged by incompatible chemicals or improper cleaning agents, nor to damage resulting from water intrusion caused by improper installation, damaged seals resulting from misuse, or product alteration. Normal cosmetic wear of lenses and housings — hazing, fading, or scratching that develops with exposure and use — is a characteristic of any product mounted on the exterior of a working vehicle and is not a defect in material or workmanship.

Products in this tier serve across every environment Feniex equipment is deployed in — law enforcement patrol vehicles, fire and EMS apparatus, tow and recovery trucks, utility and municipal fleets, construction equipment, and agricultural machinery — and the coverage is identical regardless of application. A hideaway flashing in a wrecker's tail lamp carries the same five years and moves through the same factory repair bench as a surface mount on a patrol vehicle. Claims under this section follow the identical RMA procedure described in Section 6, with the same 3-business-day repair commitment described in Section 8.

All Feniex products not enumerated under the 10-Year Warranty (Section 2) or the 5-Year Warranty (Section 3) are warranted to be free from defects in material and workmanship for two (2) years from the date of purchase. This includes, without limitation: speakers; sirens; controllers other than the SYNQ series; rocker panels of every series and at every unlock level — Fusion Series and Quantum Series rocker panels alike, including Quantum rocker panels purchased at the Full unlock level; AM Series products; AI Series products; Torch Lights; and every other Feniex product not named in Sections 2 and 3.

These products carry a distinct coverage period because their duty cycles and operating environments vary far more widely than a fixed, permanently-wired lighthead's — a siren cycles mechanically under load, a controller lives at the center of the vehicle's electrical system, a portable light works wherever it is carried. Within their coverage period, they are supported by the same factory repair process, the same RMA system, and the same repair turnaround commitment as every other Feniex product.

Speakers and sirens in particular are subjected to mechanical stress every time they sound — voice coils, diaphragms, and amplifier stages all cycle under load in a way a solid-state light engine does not — and the two-year period reflects honest engineering judgment about that duty cycle rather than a discount on quality. Operating these products within their rated power, keeping speaker housings clear of debris and standing water, and wiring amplifiers through appropriately rated circuits protects both the equipment and the coverage. Nothing in this section changes the remedy: within the two-year period, a defective unit is repaired or replaced at the factory at no charge for parts or bench labor, exactly as under the longer tiers.

This warranty and its repair-or-replace remedy do not apply to any product that has failed as a result of:

• Improper installation, improper wiring, or operation outside rated voltage, including overvoltage and load-dump events;
• Incompatible chemicals, including de-icing and road-treatment products, pressure washing, or cleaning products;
• Physical damage, abuse, misuse, negligence, or collision;
• Alteration, disassembly, or repair by any party not authorized in writing by Feniex;
• Use with non-Feniex controllers, harnesses, power supplies, or components, where such use caused the failure.

Power plugs, incandescent and halogen bulbs, and polycarbonate/plastic materials are not covered by this warranty. Products that are not manufactured by Feniex but are sold alongside or installed with Feniex products are covered by their original manufacturer's warranty, where one exists, and not by this statement. Feniex assumes no responsibility for expenses incurred in the removal or re-installation of products requiring service, and will not be held liable for any incidental or consequential damages, including without limitation loss of use, downtime, or labor charges incurred at the customer's location.

Feniex provides an automated Return Merchandise Authorization (RMA) system, which allows all RMAs to be tracked 24/7 from submission through repair and return shipment. To return a unit and generate an RMA, fill out the warranty ticket form at feniex.com/returns, also located at the footer of Feniex.com. The Quality Team may also be contacted directly for over-the-phone assistance at (512) 865-4481 during normal business hours, and can walk a customer through diagnosis before a unit ships — many reported issues are resolved over the phone without a return.

The original purchaser is required to create the RMA, providing complete and detailed information about the product defect, including but not limited to: date purchased, picture of warranty label, problem description, and product configurations. Complete information on the first submission is what allows the repair bench to diagnose, repair, and ship a unit back on the committed timeline. Feniex Industries reserves the right to repair or replace the defective product(s) at its option.

Once an RMA is submitted, the customer receives a confirmation with the RMA number and return instructions. That number follows the unit through every stage — receiving, diagnosis, repair, quality check, and return shipment — and the customer can check status at any time through the RMA system without calling in. Units received without an RMA number cannot be tracked through the system and may be delayed in receiving, which is why generating the RMA before shipping is required rather than recommended.

The original purchaser is required to create the RMA and agrees to pay the shipping charges to return the product to Feniex Industries in Austin, TX. Units should be packed securely with the RMA number clearly referenced on or inside the package. Products verified as covered under warranty will be repaired or replaced and returned to the customer with ground shipping prepaid by Feniex.

Fleet customers and dealers returning multiple units may consolidate them under their respective RMA numbers in a single shipment, provided each unit is individually identified; this keeps freight costs down on the inbound leg the customer pays for. Original packaging is not required, but units should be protected the way any electronic assembly deserves — padded, immobilized in the carton, and with connectors and pigtails secured so they do not abrade in transit. Damage that occurs in inbound shipping due to inadequate packaging is between the customer and their carrier, so a minute spent packing well is worth it.

Once received, defective products will be repaired or replaced and returned within 3 business days, unless there are parts issues that require an extended lead time. In those circumstances the Quality Team will proactively communicate the options and timelines to the customer rather than leaving a unit waiting on the bench. This turnaround commitment applies to every warranty tier in this statement — a 2-year product gets the same bench priority as a 10-year product.

Whether a unit is repaired or replaced is a factory decision made at diagnosis: if a board-level repair restores the unit to full specification it is repaired, and if replacement is faster or more reliable the unit is replaced with an equivalent product. Every unit that leaves the repair bench is function-tested against the same acceptance criteria applied to new production before it ships back. The 3-business-day clock starts when the unit is received and logged in Austin, not when the RMA is created, and excludes transit time in both directions — which is also why complete RMA information (Section 6) matters: a unit that arrives with its problem clearly described goes straight to diagnosis instead of waiting on a callback.

Feniex Industries offers a 30-day return policy on new, unused products. Returns are initiated through the same RMA system described in Section 6, so every return is tracked from request to credit. If products are returned within a 7-day window, Feniex waives the minimum 20% restocking fee. If the product is returned after 7 days, the return will be subject to a minimum 20% restocking fee pulled from the return credit. Returns of a non-defective item within seven days will be subject to a restocking fee. Products must be in new, unused condition to qualify; custom-configured and custom-built products may not be eligible for return once released to production.

Returned items are inspected on receipt, and the return credit is issued against the original method or account of purchase once the inspection confirms the product is new and unused. A product that arrives showing installation marks, wiring, or wear does not qualify as a new-item return; where the customer believes such a product is defective, the correct path is a warranty claim under Section 6 rather than a return under this section. This section exists so a customer who ordered the wrong size, the wrong color, or simply changed their mind has a clean way to fix it — it is not a substitute for the warranty process, and the two are handled by the same team but on separate tracks.

This warranty is valid only between the first purchaser (intended user) and Feniex Industries, Inc., and is not transferable to subsequent owners of the product or of the vehicle on which it is installed. Proof of purchase and the product warranty label are required for all warranty claims; retaining the sales receipt and keeping the warranty label intact and legible on the product are the customer's responsibilities under this statement, and are what allow the factory to confirm coverage quickly when a claim is filed.

For fleet and agency purchases made through an authorized Feniex dealer or distributor, the first purchaser (intended user) is the agency or company the equipment was purchased for — the entity whose vehicles the products are installed on — and the dealer's invoice to that entity serves as proof of purchase. Equipment that is later sold, auctioned, or transferred with a decommissioned vehicle does not carry the warranty to the new owner. Fleet managers are encouraged to keep purchase records organized by vehicle or unit number; on a claim involving equipment several years into service, that one habit is the difference between a same-day RMA and a paperwork hunt.

This warranty is in lieu of all other warranties, express, implied, or statutory, including but not limited to any implied warranties of merchantability or fitness for a particular purpose.

No dealer, distributor, agent, or representative of Feniex has the authority to make any representation or promise of warranty on behalf of Feniex except to refer the purchaser to this statement. Any statement of coverage that conflicts with this document — verbal or written, made at the point of sale or afterward — is not binding on Feniex Industries. Some jurisdictions do not allow limitations on implied warranties or the exclusion of incidental or consequential damages, so portions of the above limitations may not apply to every purchaser; this warranty gives the purchaser specific legal rights, and the purchaser may also have other rights which vary by jurisdiction.

Feniex Industries, Inc. reserves the right to modify this warranty statement at any time. Modifications apply to products purchased after the date of modification; products already in service remain governed by the version of this statement in effect on their date of purchase. The provisions of these terms relating to warranties and warranty remedies survive the termination or expiration of any distributor or dealer agreement. The current version of this statement is always available on this page, and the version identifier printed in the header of this document controls which revision applies.

Questions about coverage, an in-progress claim, or anything in this statement? When asking about a specific product, have the part or model number, the date of purchase, and the warranty label available — with those three things in hand, most coverage questions are answered in a single call. Feniex publishes this document so that a customer never has to guess what their coverage is; if any part of it is unclear, ask before a failure happens, not after.