Feniex Privacy Policy
This Privacy Policy describes how Feniex Industries, Inc. collects, uses, and shares the personal information of users and visitors of www.feniex.com and Feniex services. We keep this simple on purpose: we collect what we need to run the business and serve you, we do not sell your personal information, and every choice you have is listed in one place — Section 8.
We don't sell your data
Your personal information is shared only with service providers working on our behalf, when the law requires it, or in a business transfer — never sold.
Your number stays private
Phone numbers collected through SMS consent are never shared with third parties or affiliates for marketing purposes. Text STOP any time.
One click out
Every marketing email carries an unsubscribe link, and every choice you have lives in Section 8 of this policy — nothing buried, nothing hidden.
We may collect several types of information from and about users of our service:
Personal information. Information that can identify you personally — such as your name, email address, phone number, and postal address — which you may provide when you create an account, subscribe to our newsletter, make a purchase, submit a warranty or RMA request, or contact us.
Signing in with Google or Apple. Where we offer it, you can choose to sign in with Google or Apple. If you do, we receive your name, your email address, and the account ID Google or Apple uses for you. Google also sends a link to your profile photo and, for a Google Workspace account, your organization's domain; we use the domain only to tell whether Google can confirm your email address, and we keep neither. If you use Apple's Hide My Email, the email address we receive is a private relay address Apple creates for us; if we set up your Feniex account with that address, our emails, including order updates, reach you through Apple, and they stop if you turn off forwarding in your Apple settings. We never receive your Google or Apple password, and we don't keep Google's or Apple's sign-in tokens.
We use this information only to sign you in, to set up a Feniex account if you don't have one, to connect the sign-in to your Feniex account, and to keep that account secure. We connect it automatically only when Google or Apple hosts the email address (Gmail, Google Workspace, iCloud or Hide My Email) and it reaches the same mailbox as your Feniex account's email; otherwise you connect it once with your Feniex password, or add it from your account page while signed in. If we set up a new account for you, the name and email address become that account's details, used and kept like any account's. We keep the account ID and the email address it came with linked to your account until you remove the sign-in, you ask us to remove it, or we remove it to protect your account. The first time Google or Apple confirms your account's email address, we also record when, and we keep that record with your account. We handle all of this like the rest of your account information: shared only as Section 3 describes, and never sold. When a Google or Apple sign-in is added to an existing account, we email that account's address to let you know. If you've added a Google or Apple sign-in, you can remove it at any time under Sign-in methods on your account page; removing it doesn't close your account (to close your account, see Section 8). Removing Feniex from the apps connected to your Google Account or Apple Account doesn't remove the sign-in from your Feniex account, so remove it here too. Google's and Apple's own privacy policies cover what they do with your information.
Log data. When you visit our service, we automatically collect information your browser sends, which may include your IP address, browser type and version, the pages you visit, the time and date of your visit, time spent on those pages, and other statistics.
Cookies. Cookies are small files used as anonymous unique identifiers, sent to your browser from our website and stored on your device. We use cookies to collect information and improve our service. You may accept or refuse cookies through your browser settings; if you refuse them, some portions of our service may not be available to you.
We use the information we collect to:
- Provide and maintain our service, and process your orders, warranty claims, and returns;
- Notify you about changes to our service;
- Allow you to participate in interactive features when you choose to;
- Provide customer support;
- Gather analysis so we can improve our service;
- Monitor usage of our service and detect, prevent, and address technical issues;
- Contact you with newsletters, marketing, promotional materials, and other information that may interest you — with an unsubscribe link in every message.
Phone numbers collected through our SMS consent process — including mobile opt-in numbers — are not shared with third parties or affiliates for marketing purposes. If you consent to receive texts from Feniex, messages may include appointment confirmations, order and delivery updates, service notifications, and support responses. Message frequency varies (up to 10 messages per week), and standard message and data rates may apply. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message to opt out at any time, or reply HELP or call 1.800.615.8350 for assistance.
Social media messages and comments. When you message Feniex or comment on our posts on Facebook, Messenger, Instagram, YouTube, TikTok, X, Threads or LinkedIn, we receive what you send and the details the platform shares with us: usually your name or username, your public profile ID, and the post you commented on. We use them only to answer you and to provide support, through Feniex customer service, Eve included. If you choose to connect your Feniex account, for example by tapping a personal link we send you, we use your account details to help with your orders. We keep these conversations with our customer-service records, except LinkedIn comments, which we remove within 48 hours (and names within 24 hours). We hide spam, and we never sell what you send us or share it for marketing. Each platform's own privacy policy also applies to your use of it.
The security of your personal information is important to us. We use commercially acceptable means to protect it — but no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
Our service may contain links to sites we do not operate. If you click a third-party link, you will be directed to that site. We strongly advise you to review the privacy policy of every site you visit; we have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party site or service.
Our service does not address anyone under the age of 13, and we do not knowingly collect personally identifiable information from anyone under 13. If you are a parent or guardian and become aware that your child has provided us personal information, please contact us. If we learn that we have collected personal information from a child without verified parental consent, we take steps to remove that information from our servers.
We provide the following mechanisms so you stay in control of your personal information:
Opt out of marketing email. Click the "unsubscribe" link at the bottom of any marketing email. Please allow ten (10) business days for the change to take effect. If you opt out of marketing email, we may still send important administrative messages — order confirmations, warranty and RMA updates, and account notices — from which you cannot opt out.
Opt out of text messages. Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any Feniex text message.
Opt out of physical mail. To stop receiving physical mail or catalogs, contact us using the information in Section 10.
Close your account. You may close your account at any time by contacting us using the information in Section 10. Closing your account removes the benefits associated with being an account holder.
Remove a Google or Apple sign-in. If you've added a Google or Apple sign-in, remove it under Sign-in methods on your account page, or ask us to remove it using the information in Section 10. Your account stays open.
Delete your social media conversations. To have the messages and comments you've sent Feniex on social media deleted from our systems, email [email protected] with the platform and your username. We'll delete them and confirm by email.
Depending on where you live, you may have additional rights under applicable state or national privacy law — such as the right to know what personal information we hold about you, to request correction or deletion, or to limit certain uses. To exercise any of these rights, contact us using the information in Section 10, and we will respond as required by the law that applies to you.
We may update this Privacy Policy from time to time. We will notify you of changes by posting the new policy on this page, and the version identifier printed in the header of this document controls which revision applies. Changes are effective when posted. You are advised to review this policy periodically.
If you have any questions or suggestions about this Privacy Policy, or wish to exercise any of the choices in Section 8, reach us here:
Company
Feniex Industries, Inc.
Austin, Texas
OUR PROMISE. We collect what we need to run the business and serve you — nothing more. We do not sell your personal information, and every choice you have lives on this page.